Guest Excellence Creed

Creed 1

I am a team player. As a member of the team, I provide with care and concern the professional service that my Guests deserve.

Creed 2

I speak to my Guests – with my voice and my eyes. I handle complaints without becoming defensive.

Creed 3

I smile at my Guests to show that I welcome them to help put them at ease.

Creed 4

I listen to my Guests – with my ears, my eyes, in fact with all of my body, except my voice. Even if it’s “Not my job,” I will HELP or FIND SOMEONE WHO CAN.

Creed 5

I introduce myself to my Guests and explain what I am doing and why, to reduce anxiety.

Creed 6

I am always considerate of the feelings of my Guests and I don’t talk about my Guests or their case in public places. I do everything in my power to respect their dignity.

Creed 7

I am courteous to my Guests – by allowing them to go first through doors and into elevators and by keeping our medical center as quite and clean as possible.

Creed 8

I am alert to give service, directions, and assistance. I anticipate the needs of my Guests.

Creed 9

I always call Guests by name, because they deserve my personal attention.

Creed 10

I project a caring attitude.

Creed 11

I look the part by dressing professionally in a manner appropriate to my position.

Creed 12

I always treat my Guests with care, imaging that I am on the receiving end. I will care for my Guests as though they were my family or friends.

Patient Satisfaction

Coosa Valley Medical Center – Exceeds all “Patient Satisfaction” facility goals for Transitional Care Unit, Home Care Services, Emergency Department, One Day Surgery and All Inpatient Units